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OVERVIEW:

- We will ship anything anywhere but please know that international shipments take time and that we recommend EXPRESS for International orders and Priority for order within the USA. 

- We ship as fast as possible but it is likely that your order will have to be made in the order it was received, so be patient.  We won't forget you.  Quality craftsmanship takes time.

- Refunds are given by store credit only.  If you return a product, it may be subject to 10% restocking fee.

- We are only a 2-man operation.  We spend most of our time operating large, loud machines.  If you try to call us and we don't answer, it is probably because we are workign on the machines.  Leave a message or email us and we will get back to you as soon as possible. 

 

SPECIFICS:

Shipping Policy:

We will ship anywhere in the world!  There are only a few places that we cannot ship to that do not have reliable courier or postal services.  KGC uses USPS Priority and Express Mail and First Class for delivery our products.  Package tracking is ONLY available if you select Express shipping.  We reccommend that if you are ordering internationally - you choose Express shipping!  Priority and First Class mail can not guarantee delivery outside the United States and DO NOT offer tracking outside the US. 

KGC is not responsible for any packages shipped outside the US via USPS priority or First Class.  All sales shipped via USPS Priority or First Class are to be considered complete once shipped.  Please be aware of the risk involved if you do not live in the United States.

If you select First Class Mail, please be sure that you are only purchasing ONE SMALL ITEM or a few very small and light items!  We will have to contact you for a shipping upgrade if your order is over 13 ounces in weight and you have selected First Class.

We ship on TUESDAY and FRIDAY ONLY!  Unless under special circumstances that have been communicated, your order will only ship out on these two days. 

We always ship your order as fast as possible, but please keep in mind that there can be many reasons for delay.  Many of the items on this website are custom made to order and others may not be regular stocking items - this could delay your shipment anywhere from a few days to a few months depending on what you have ordered.  If you have questions regarding your order, please contact us directly. 

 

 

Return/Refund/Cancellation Policy:

We back up each and every one of our products 100% for quality of workmanship and for perfect functionality.  Our products perform exactly as we say they do and our return policy backs that up.  We will accept returns within 5 days of reciept of your KGC product - even if you just plain don't like it.  Shipping costs are non-refundable.  KGC can also not be held responsible for any additional costs regarding installation of our products or modification of your instrument under any circumstances.  Please also keep in mind that products that have been custom engraved or custom manufactured to your specs cannot be returned.  Any return or cancellation is subject to a 10% restocking fee and refund will be given in the form of store credit which can be used toward any purchase at KillerGuitarComponents.com.  

 

Stocking Policy:

KGC is a boutique Custom Shop.  We are not a warehouse that has hundreds of products sitting on our shelf waiting to go out the door.  We manufacture most tremolo blocks, bridges and many other parts after they are ordered.  This means that you need to be patient when ordering from KGC.  We do our best to take care of everyone as fast as possible, but making these items one at a time, hand finishing and simply checking and double-checking that they are perfect and to the highest quality standards takes time.  we take a great deal of pride in every part we make - if we had to rush, our quality would suffer.  PLEASE UNDERSTAND THAT WHEN YOU PLACE AN ORDER, CHANCES ARE IT WILL BE A MINIMUM OF A FEW DAYS TO A FEW WEEKS BEFORE SHIPMENT.  If you need further details or have a specific inquiry, please email us - This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Payment Policy:

For your protection, our website is secured with SSL encryption - your payment info, credit card numbers and all personal information is protected to the highest standards.  All payments are processed through PayPal or directly through KGC's Credit Card portal (authorize.net)  PayPal allows for you to pay via Credit Card without a PayPal account or by using your PayPal account directly.  For your security and ours, PayPal provides top notch service and support including buyer protection and the highest in online security measures.  Once payment is complete through PayPal, we receive your order and can process it as soon as possible. 

All direct credit card orders are processed by Authorize.net.  This is a processing company with a great reputation for secure transactions and you can rest assured that KGC takes all of the security measures necessary to protect your information. 

 

 

Security Policy:

 

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information. Slashers Printing Centers has put in place appropriate procedures to safe guard and secure the information we collect on line.  Your payment and personal information is protected.
 
 
You can shop at www.killerguitarcomponents.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

  • Industry leading encryption hardware and software methods and security protocols to protect customer information.

  • Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy [link to http://www.authorize.net/company/privacy/ ].

www.killerguitarcomponents.com is registered with the Authorize.Net Verified Merchant Seal program.

 

Privacy Policy:

Killer Guitar Components feels that your information should always stay secure.  We do not share any of your personal information (name, address, email, payment info, user ID, password) with anyone.  This information is for use only to Killer Guitar Components for processing and follow-up purposes.  You are safe with KGC!

 

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